Privacy policy

Who we are

RoamSnap is operated by Wallin Group AB (org.nr 559548-1978), a Swedish company and the data controller for everything described here. Contact: support@roamsnap.com.

Browsing without an account

The award boards and the route guides are readable without signing in, and we don’t identify you when you browse.

We count a few things per day as plain totals, with no cookie and nothing that identifies you: pages opened (by kind of page, never the address), trips opened, presses on “Watch” and on our links to SAS, searches that found nothing (the search word only), visits that arrived through one of our own tagged links, and how often the sign-in and alerts pages are opened.

What we store when you sign up

Your account e-mail address (used to send your one-time sign-in link).

• Where your sign-up came from: the page you signed up on and, only if you pressed Accept on the cookie notice, the page your visit started on and the name of the site that sent you there (for example reddit.com).
• If you tick the mailing-list box when you sign in: that you did, and when. You can untick it on your account page.
• Your alert settings — which destinations, airports and cabins you want to hear about.
• If you activate Telegram alerts: the Telegram chat id needed to send you the ping.
• Your trip-planner conversations and the trip plans generated for you (beta).
• Usage counts — how many planning sessions you’ve run, to manage beta capacity and the invite system.
• An activity diary for your account, so we can tell whether RoamSnap is useful to the people who use it: the days you were signed in on the site, and whether you switched alerts on, changed or paused them, received an alert, opened one, or pressed “Book on SAS”. To know which alert was opened, the links in our alert e-mails and Telegram messages carry a code tied to your account. The diary holds no page addresses, no search words and nothing you type. We keep it on the basis of our legitimate interest in improving the service; if you object, mail support@roamsnap.com and we will stop it for your account and delete what it holds.
• If you answer our optional “why?” question — after you switch your last alert off, use the stop link in an alert e-mail, or delete your account — your answer and anything you write in it. An answer given while deleting your account is stored without the account from the start; earlier answers lose their link to you when the account is deleted.
• We process this data on the basis of your consent, given when you sign up and accept this policy. You can withdraw consent at any time by deleting your account or unsubscribing.

Who processes it

We use a small number of processors to run the service. We don’t sell or share your data beyond what’s needed to provide it:

• Vercel — hosts the site and its serverless functions.
• Turso — our database, hosted in the EU. Accounts, alert settings, conversations and plans are stored there.
• Resend — sends sign-in links and alert e-mails.
• Telegram — delivers award-seat pings, if you chose Telegram alerts.
• OpenAI and Anthropic — trip-planner conversation text may be sent to their APIs to generate plans. Under their API terms, this data is not used to train their models.

How long

Trip-planner conversations and generated plans are kept for 12 months, or until you delete your account — whichever comes first. Account and alert data lives until you delete the account or unsubscribe.

The activity diary and answers to “why?” are kept for 12 months and then deleted automatically; the diary also goes when you delete your account.

Your rights

Under the GDPR you can ask to access, correct, export, or delete your data at any time. Mail support@roamsnap.com — requests are handled manually, within 30 days. You can also complain to the Swedish data-protection authority (IMY) if you think we’ve handled your data wrongly.

Cookies

We set a single, strictly-necessary session cookie to keep you signed in. Nothing else is set without asking.

We use Google Analytics to count visits and see which pages are used. It only loads if you press Accept on the cookie notice; press Decline, or ignore it, and it never loads. Your IP address is truncated before it reaches Google.

If you press Accept, we also keep a small cookie of our own for one day. It remembers the page your visit started on and the name of the site that sent you there. If you create an account that day, it is saved with the account; otherwise it simply expires. Press Decline, or ignore the notice, and it is never set.